refund policy

Returns/refund policy

You are entitled to cancel your order and return the goods within 14 days for a full product refund. This does not include the cost of shipping of your order. Do this by contacting Munster Drone Services by email or telephone and quoting the order number. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example if goods are faulty or mis-described.

Any goods returned should be in saleable condition, unopened, unused and not yet activated.

To return an unwanted product or exchange a product, contact our team via email:

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to the minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.


 To request a refund please contact our customer service team via email: For online, telephone and in-store orders refunds will be made to the payment method you used to make your purchase. Your refund will be paid within 7 days of returning the goods in the condition you received them minus postage costs. You will receive an email to confirm your refund.

Consumer Rights

Consumer contracts are protected by the Sale of Goods and Supply of Services Act 1980 (as amended) (“the Act”) and other applicable legislation.

Under the Act the purchaser of goods has a number of rights, including that:

(a)  goods must be of merchantable quality – goods should be of reasonable quality taking into account what they are meant to do, their durability and their price.

(b)  goods must be fit for their purpose – they must do what they are reasonably expected to do.

(c)  goods must be as described – the buyer must not be misled into buying something by the description of goods or services given orally by a salesperson or an advertisement.

These rights cannot be excluded and are in addition to any extended warranty you may purchase or any voluntary manufacturer’s warranty you may be given.

There may be circumstances where you are not entitled to a remedy.

For further information about your consumer rights, visit the Competition and Consumer Protection Commission at

where you can find us